Veterans Gateway is the first point of contact for veterans seeking support.

Armed Forces Covenant partners are committed to helping Armed Forces personnel. Here's a summary of the different services open to helping serving or retired service men and women. 

Advice and support 

The new Veterans’ Gateway

The new Veterans' Gateway service provides a single point of contact for veterans seeking advice and support. This is a 24/7 service contactable by phone, text or email.

Support in a crisis scheme

HertsHelp provides a free helpline to give you the support and advice you need in difficult times. They'll make sure you get the help you need by directing you to specialist support services who can give you confidential and anonymous advice.

Call 0300 123 4044 for advice Monday to Friday 8am - 6pm. You can also ask to be contacted.

Citizens Advice Bureau

All of Citizens Advice Bureau in Hertfordshire have pledged to offer free, confidential and independent advice to both serving personnel and veterans. Call 08444 111 444 for advice Monday to Friday 10.00am – 3.30pm.

Veterans UK

Whether you're young or old, Veterans UK offers free help and advice on many issues affecting your life following service in HM forces. Call them on 0800 169 2277 or visit the website.

Civvy Street

Civvy Street is a website for serving and former members of HM Armed Forces and their dependents. It offers free information and advice about resettlement into civilian life, learning and work. You can also apply for funding for vocational courses. Call 0800 169 4073 or visit the website to find out more.


Forcesline – free and confidential helpline that gives current and former members of the Armed Forces and their families support and advice for any issues. Call 0800 731 4880 Monday – Friday 10.30 – 7.30pm. 

SSAFA, the Armed Forces charity 

SSAFA – lifelong support for serving and ex-serving personnel and their families including housing advice, bereaved support, adoption and disability/additional needs. To get in touch call 0800 731 4880.

Royal Naval Benevolent Trust

Royal Naval Benevolent Trust – assistance to serving and former Royal Naval ratings and Royal Marines as well as their families in times of need. Call 02392 690112 or email for help and support.

Royal Air Force Benevolent Fund

Royal Air Force Benevolent Fund – support serving and former members of the RAF as well as their partners and dependent children. Call 0800 169 2942 for help and advice.

The Royal British Legion – Branch Community Support

The Royal British Legion is the country’s largest Armed Forces charity, with 235,000 members, 110,000 volunteers and a network of partners and charities. The RBL provides lifelong support to serving and ex-serving personnel and their families. Support starts after seven days of service and continues through life, long after service is over. These services include advice on benefits, debt and money; support with housing; finances; mental and physical health. Contact the RBL 7 days a week from 08:00-20:00 on 0808 802 8080 or email: Hertfordshire has a number of branches in the county and an application to join this network is available on the RBL website.

Veterans in Prison

Veterans in Prison –SSAFA specialist Prison In-reach volunteers are trained in all aspects of working within prisons with a good understanding of the Criminal Justice System and the UK Prison system. To get in touch call 0845 241 7141.

Veterans Bereavement Support Service

The Veterans Bereavement Support Service was created by those who have served in the Armed Forces and Merchant Navy to provide a specialist bereavment support network for both those who serve and have served, and also their family at the time of need.


Paying for Adult Care Services

Hertfordshire County Council provides adult care services. To decide if you are required to make a contribution to the cost of your care a financial assessment takes place.

The financial assessment ignores some income relating to:

  • Armed Forces Independent Payments (mobility component)
  • War Disablement Pensions
  • War Reparations Payments (the first £10 is disregarded)
  • War widows supplementary payments


MoneyForce is the home of money guidance for UK Service personnel and their families.  Whether you're dealing with debt, interested in investments or puzzled about payday loans, MoneyForce will arm you with all the information you need to get MoneyFit.


You may be able to claim Universal Credit instead of certain benefits if you're on a low income or out of work.

Universal Credit is being introduced in stages. Whether you can claim depends on where you live and your personal circumstances.

Find out what you're entitled to and how to apply online.

The Soldiers Charity

The Soldiers Charity – financial support to serving and retired soldiers including debt relief, mobility assistance, education, care-home fees and respite breaks in conjunction with Regimental or Corps Associations. Call them direct on 020 7901 8900.

Serving personnel who need support should contact their Regimental or Corps Association. Veterans or their families should contact either SSAFA or The Royal British Legion, whose caseworkers will get in touch with the relevant Regimental or Corps Association.

Blue Badge

If you are receiving War Pensioners' Mobility supplement or a benefit under the Armed Forces and Reserve Forces Compensation Scheme, you will recieve a free Blue Badge (the £10 charge will be waived).

Bus Pass

You can get a free disabled person's bus pass if you meet the criteria outlined within tariffs 1-8 under the 2005 Armed Forces Compensation Scheme.


Career Transition Partnership

The Career Transition Partnership offer resettlement support to the Armed Forces. The Career Transition Partnership website gives career transition advice, training opportunities and a range of downloadable guides.


SORTED! is formed of 7 military charities and provides a range of employment services to support the Armed Forces community to find and stay in work. This includes support for spouses, partners and dependents. Call us on 0800 319 6845 or visit the Sorted! website.


Breakfast Clubs are completely FREE

The Clubs facilitate veterans and often current service personnel too meeting face-to-face in a relaxed, safe, social environment; that is our primary aim and function above all others, to allow veterans to ‘return to the tribe’. For more information and to find a club near you visit the Armed Forces Breakfast Club website

Hatfield and Welwyn G.C. Armed Forces and Veterans Breakfast Club

This Club meets on the first Sunday of every month at 10am at Harpsfield Hall Wetherspoons in Hatfield. Further details available from National Liaison Officer at

Hemel Hempstead Armed Forces and Veterans Breakfast Club

This Club meets on the third Sunday of every month at 9.30am at the Full House, Hemel Hempstead. Further details available from

Veterans Support Group - Abbots Langley

The Abbots Langley Veterans Support Group meets every Monday at 12 – 4pm at Abbots Langley Men’s Club. Every first Monday of the month free advice from a wide variety of Armed Forces charities and organisations is available. All other Monday meets will be to drop in for tea and cakes, games and camaraderie. Further details available from